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Shift Lead

1 week ago

Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time
About the Role

This is an exciting opportunity to join the Sheraton Grand Hotel, Dubai as a Housekeeping Shift Leader. As a member of our housekeeping team, you will play a vital role in ensuring that our guests have a memorable stay with us.

You will be responsible for leading a team of room attendants and public areas staff to deliver exceptional cleanliness and maintenance standards. This includes maintaining high levels of customer satisfaction, adhering to hotel policies and procedures, and contributing to a positive and productive team environment.

Main Responsibilities:

  1. Daily supervision of room attendants and public areas staff to ensure delivery of hotel standards.
  2. Communicating effectively with team members, guests, and other departments to resolve issues and provide excellent service.
  3. Maintaining accurate records and reports as required.

What We're Looking For:

  • A previous background in hospitality, preferably in a supervisory role.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with people from diverse backgrounds.
  • Strong problem-solving and conflict resolution skills.