Shift Manager Logistics

7 days ago

Dubai, Dubai, United Arab Emirates Amazon Full time
Roles and responsibilities
  • Overseeing the operationthat focuses on the Amazon Logisticsoperation.
  • Support your team in dailymanagement of the station, including allocating labor, leadingmeetings, assigning job duties, and excellent organizationalskills.
  • Being obsessed by metrics and divingdeep to find root causes quickly, to driveimprovements.
  • Finds practical and simplesolutions to complex problems without sacrificing quality or corefunctionality.
  • Ability to utilize exceptionalproblem-solving, and communication skills to influence business andtechnical audiences.
  • Provide day-to-day supportduring the rollout/implementation of newer systems/processes andgather feedback.
  • Continuously utilize softwareand hardware tools to ensure normal day to dayoperations.
  • Ensure associates have proper toolsto perform the job and coordinate repair or replacement whenneeded.
  • Communicate daily metrics and reportexceptions.

BasicQualifications

  • 1+ years of employee and performancemanagement experience
  • Bachelor's degreeor equivalent, or 2+ years of Amazon (blue badge/FTE)experience
  • Work a flexible schedule/shift/workarea, including weekends, nights, and/orholidays
  • Can push and pull wheeled dolliesloaded with products up to 100 pounds during shifts

PreferredQualifications

  • 1+ years of performance metrics,process improvement or lean techniquesexperience

  • OverseeingDailyOperations:

    • Managelogistics operations during a specific shift, ensuring that alltasks are completed on time and withinbudget.
    • Oversee the team'sactivities, including receiving shipments, processing orders, andpreparing packages for delivery.
    • Monitorproductivity and ensure that the team meets set targets related tothroughput, accuracy, andefficiency.

  • ManagingStaff andResources:

    • Superviseand coordinate shift teams, ensuring that associates are assignedto tasks according to their skills and theworkload.
    • Lead by example, maintaining apositive and productive work environment while motivatingassociates to achieve their bestperformance.
    • Ensure proper staffing levelsduring peak times and adjust as needed to meet operationaldemands.

  • EnforcingSafetyProtocols:

    • Promote asafe working environment by enforcing Amazon's safetyprotocols and procedures.
    • Conduct safetybriefings and ensure that employees are properly trained toidentify and report potential hazards.
    • Performsafety audits and ensure compliance with safety regulations,reporting any issues oraccidents.

  • MonitoringPerformance and ReportingMetrics:

    • Use data totrack key performance indicators (KPIs) such as order accuracy,delivery times, inventory levels, and associateproductivity.
    • Provide regular reports to seniormanagement regarding the shift's operational performance,identifying any areas forimprovement.
    • Implement strategies to optimizeworkflow, improve team efficiency, and meet or exceedtargets.
Desired candidate profile

1.Leadership and TeamManagement

  • Strongleadership skills to manage and motivate a diverse team ofassociates, supervisors, and operationsmanagers.
  • Ability to foster a positive,results-oriented work culture while maintaining high morale amongemployees.
  • Experience in coaching anddeveloping employees to improve performance and meet operationalgoals.

2. OperationsManagement

  • Solidunderstanding of logistics and fulfillment center operations,including receiving, sorting, and shippingprocesses.
  • Ability to monitor and optimizeworkflows to ensure high productivity and minimizedelays.
  • Experience in managing inventorylevels, reducing waste, and improvingefficiency.

3.Problem-Solving andDecision-Making

  • Abilityto quickly assess and resolve operational issues, such as delays,bottlenecks, or resource shortages.
  • Strongproblem-solving skills to identify root causes of issues andimplement corrective actionseffectively.
  • Decision-making ability to ensuretimely shipments, on-time deliveries, and accurate inventorymanagement.

4. Safetyand Compliance

  • Deepknowledge of safety regulations and practices within the logisticsand warehousing environment.
  • Ability to enforcesafety standards and ensure that all associates follow protocols tomaintain a safe work environment.
  • Experience inidentifying safety hazards and implementing corrective actions toprevent accidents or injuries.

5.Time Management andPrioritization

  • Abilityto manage multiple priorities and effectively allocate resources tomeet deadlines.
  • Strong organizational skills tooversee various operational aspects, such as staffing, inventory,and equipment.
  • Experience in managing shiftschedules, ensuring adequate coverage, and addressing labor needsbased on workload.

6.CommunicationSkills

  • Excellent verbaland written communication skills to provide clear directions andupdates to associates and management.
  • Abilityto communicate effectively with senior leadership to relayoperational challenges, team performance, and suggestions forimprovement.
  • Ability to foster opencommunication among team members, facilitating smooth operationsand a collaborative workenvironment.

7.Data-DrivenAnalysis

  • Familiaritywith data analysis tools and KPIs (key performance indicators) toassess team performance and identify areas forimprovement.
  • Ability to analyze data such asproductivity rates, safety metrics, and inventory levels to makeinformed decisions.
  • Experience in usingAmazon-specific software and tools to track performance andoperational efficiency.

8.CustomerFocus

  • Understanding ofAmazon's customer-centric philosophy and how logisticsimpacts customer experience.
  • Ability to monitoroperations to ensure timely and accurate shipments that meetcustomer expectations.
  • Commitment to qualityand delivering exceptional customer satisfaction by meeting orexceeding SLAs (service levelagreements).
Key Skills
Logistics Control,Shiftoperations,Shift Management
Employment Type: Full-time
Department / FunctionalArea: Logistics
Experience: years
Gender: Male
Vacancy: 1

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