Clinical Liaison Specialist

7 days ago


Dubai, Dubai, United Arab Emirates VLCC International LLC Full time

The Clinical Liaison Specialist plays a vital role in ensuring seamless communication between patients and healthcare providers at VLCC International LLC.

Job Responsibilities
  1. Scheduling and Coordination: Schedule and manage patient appointments, follow-ups, and reminders to optimize clinic flow and enhance patient satisfaction.
  2. Patient Information Collection: Collect and verify patient information, including insurance details, medical history, and consent forms, to ensure compliance and accuracy.
  3. Insurance and Billing Support: Assist patients in navigating insurance claims and billing inquiries, providing clear explanations to alleviate concerns.
  4. Treatment Preparation: Coordinate with medical staff to prepare for patient visits, including the compilation of relevant medical records and test results.
  5. Patient Education: Educate patients about their treatment options, procedures, and pre/post-operative care to empower informed decision-making.
  6. Patient Feedback and Satisfaction: Monitor patient feedback and satisfaction levels to identify areas for improvement in the patient experience.
  7. Patient Records and Documentation: Maintain accurate patient records and documentation in compliance with healthcare regulations and confidentiality standards.
  8. Collaboration and Problem-Solving: Collaborate with multidisciplinary teams to ensure a holistic approach to patient care and effective problem-solving.
  9. Follow-up and Assessment: Conduct follow-up calls or surveys post-visit to assess patient satisfaction and address any arising concerns proactively.


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