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Food and Beverage Operations Coordinator

2 months ago


Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time

Job Summary:

We are seeking a highly skilled and experienced Food and Beverage Operations Coordinator to join our team at Rotana Hotels & Resorts. As a key member of our Food and Beverage Department, you will play a crucial role in ensuring the smooth and efficient operation of our food and beverage services.

Key Responsibilities:

  • Assist in controlling and analyzing quality levels of products and services, ensuring that they meet our high standards.
  • Monitor and maintain guest satisfaction levels, identifying areas for improvement and implementing solutions to enhance the overall guest experience.
  • Develop and implement effective merchandising and marketing strategies to increase sales and revenue.
  • Handle all incoming and outgoing food and beverage correspondence, including guest feedback and complaints, in a prompt and accurate manner.
  • Administer all mail going in and out of the Food and Beverage Administration office, ensuring that all correspondence is handled efficiently and effectively.
  • Assist in the Food and Beverage planning process, including communication and documentation management.
  • Ensure the smooth and efficient running of the Food and Beverage Department by coordinating, administering, and communicating with all relevant stakeholders.
  • Manage guest queries in a timely and efficient manner, providing excellent customer service and resolving any issues that may arise.
  • Ensure compliance with brand standards and policies, maintaining the highest level of quality and consistency in all aspects of food and beverage operations.
  • Supervise small events as required, ensuring that all logistical and operational aspects are handled efficiently and effectively.
  • Establish and maintain effective employee relations, fostering a positive and productive work environment.
  • Develop formal training plans and conduct on-the-job training sessions for Food and Beverage Department employees, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
  • Attend and contribute to weekly Food and Beverage Departmental meetings, providing updates and insights on operational matters.
  • Inform the Food and Beverage Department on a daily basis of all relevant information on operational matters, ensuring that everyone is aware of any issues or concerns that may impact the smooth operation of the department.

Requirements:

  • Degree in the hospitality field with a maximum of one year of experience in a similar role.
  • Fluency in both written and spoken English/French.
  • Wide familiarity with Micros.
  • Previous experience in minor leadership and supervisory roles is a definite plus.