Dining Experience Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates EATHOS Full time
Job Summary

EATHOS is seeking a skilled Dining Experience Specialist to join our team. As a key member of our service staff, you will play a vital role in delivering exceptional dining experiences to our valued guests.

Key Responsibilities
  • Guest Welcome and Seating:
  • Greet guests warmly and escort them to their tables, ensuring a welcoming atmosphere.
  • Assist in arranging seating for larger groups and accommodating special requests.
  • Menu Presentation and Recommendations:
  • Present the menu to guests, providing detailed explanations of dishes and recommendations based on their preferences.
  • Offer information on daily specials and any promotions.
  • Order Taking and Accuracy:
  • Take food and beverage orders accurately, noting any dietary restrictions or special requests.
  • Double-check orders before sending them to the kitchen to ensure accuracy.
  • Food and Beverage Service:
  • Serve food and beverages promptly and professionally, adhering to the restaurant's service standards.
  • Be attentive to guests' needs, regularly checking tables to ensure their comfort and satisfaction.
  • Table Maintenance:
  • Maintain the cleanliness and organization of tables and dining areas throughout the service.
  • Replenish table settings and condiments as needed.
  • Payment Processing:
  • Present the check to guests and handle bill payments efficiently and accurately.
  • Process credit card transactions and provide guests with receipts.
  • Response to Customer Inquiries:
  • Respond to guest queries regarding the menu, ingredients, and preparation methods.
  • Provide knowledgeable answers and assist with any concerns or issues.
  • Coordination with Kitchen and Bar:
  • Communicate effectively with the kitchen and bar staff to ensure efficient order preparation and timely service.
  • Relay any special requests or modifications to the appropriate team members.
  • Upselling Promotions/Items:
  • Actively engage in upselling to guests by promoting special menu items, seasonal dishes, and beverage options.
  • Utilize suggestive selling techniques to enhance the overall dining experience for guests.
  • Menu Knowledge:
  • Gain a thorough understanding of our restaurant's menu, including food and beverage offerings.
  • Familiarize yourself with the ingredients, preparation methods, and presentation of each dish.
  • Speed of Service:
  • Strive to provide efficient and timely service, ensuring that guests' orders are delivered promptly.
  • Collaborate with the kitchen and bar teams to minimize wait times and maintain a smooth flow of service.
  • Sequence of Service Implementation:
  • Implement the restaurant's sequence of service to ensure a smooth and consistent dining experience.
  • Work in collaboration with the hostess and other team members to maintain the flow of service.
  • Upselling and Promotions:
  • Proactively promote menu items, promotions, and special offerings to enhance the guest experience.
  • Upsell additional items, such as appetizers, desserts, or premium beverages.
Requirements
  • Customer Service Skills:
  • Excellent interpersonal skills with a friendly and approachable demeanor.
  • Communication Skills:
  • Strong verbal communication skills to interact with guests and team members effectively.
  • Menu Knowledge:
  • In-depth understanding of the restaurant's menu and offerings.
  • Multitasking:
  • Ability to handle multiple tasks and prioritize responsibilities during busy service periods.
  • Problem-Solving:
  • Quick thinking and ability to address guest concerns or issues with professionalism.
  • Appearance:
  • Presentable and professional appearance in adherence to the restaurant's dress code.
  • Flexibility:
  • Willingness to work evenings, weekends, and holidays based on restaurant needs.
  • Food Safety Knowledge:
  • Awareness of food safety and hygiene practices during service.
  • Previous Experience (Preferred):
  • Prior experience as a waiter or in a customer service role is desirable.


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