Dining Experience Specialist
4 weeks ago
EATHOS is seeking a skilled Dining Experience Specialist to join our team. As a key member of our service staff, you will play a vital role in delivering exceptional dining experiences to our valued guests.
Key Responsibilities- Guest Welcome and Seating:
- Greet guests warmly and escort them to their tables, ensuring a welcoming atmosphere.
- Assist in arranging seating for larger groups and accommodating special requests.
- Menu Presentation and Recommendations:
- Present the menu to guests, providing detailed explanations of dishes and recommendations based on their preferences.
- Offer information on daily specials and any promotions.
- Order Taking and Accuracy:
- Take food and beverage orders accurately, noting any dietary restrictions or special requests.
- Double-check orders before sending them to the kitchen to ensure accuracy.
- Food and Beverage Service:
- Serve food and beverages promptly and professionally, adhering to the restaurant's service standards.
- Be attentive to guests' needs, regularly checking tables to ensure their comfort and satisfaction.
- Table Maintenance:
- Maintain the cleanliness and organization of tables and dining areas throughout the service.
- Replenish table settings and condiments as needed.
- Payment Processing:
- Present the check to guests and handle bill payments efficiently and accurately.
- Process credit card transactions and provide guests with receipts.
- Response to Customer Inquiries:
- Respond to guest queries regarding the menu, ingredients, and preparation methods.
- Provide knowledgeable answers and assist with any concerns or issues.
- Coordination with Kitchen and Bar:
- Communicate effectively with the kitchen and bar staff to ensure efficient order preparation and timely service.
- Relay any special requests or modifications to the appropriate team members.
- Upselling Promotions/Items:
- Actively engage in upselling to guests by promoting special menu items, seasonal dishes, and beverage options.
- Utilize suggestive selling techniques to enhance the overall dining experience for guests.
- Menu Knowledge:
- Gain a thorough understanding of our restaurant's menu, including food and beverage offerings.
- Familiarize yourself with the ingredients, preparation methods, and presentation of each dish.
- Speed of Service:
- Strive to provide efficient and timely service, ensuring that guests' orders are delivered promptly.
- Collaborate with the kitchen and bar teams to minimize wait times and maintain a smooth flow of service.
- Sequence of Service Implementation:
- Implement the restaurant's sequence of service to ensure a smooth and consistent dining experience.
- Work in collaboration with the hostess and other team members to maintain the flow of service.
- Upselling and Promotions:
- Proactively promote menu items, promotions, and special offerings to enhance the guest experience.
- Upsell additional items, such as appetizers, desserts, or premium beverages.
- Customer Service Skills:
- Excellent interpersonal skills with a friendly and approachable demeanor.
- Communication Skills:
- Strong verbal communication skills to interact with guests and team members effectively.
- Menu Knowledge:
- In-depth understanding of the restaurant's menu and offerings.
- Multitasking:
- Ability to handle multiple tasks and prioritize responsibilities during busy service periods.
- Problem-Solving:
- Quick thinking and ability to address guest concerns or issues with professionalism.
- Appearance:
- Presentable and professional appearance in adherence to the restaurant's dress code.
- Flexibility:
- Willingness to work evenings, weekends, and holidays based on restaurant needs.
- Food Safety Knowledge:
- Awareness of food safety and hygiene practices during service.
- Previous Experience (Preferred):
- Prior experience as a waiter or in a customer service role is desirable.
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