Customer Service Team Lead

1 week ago


Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time
About the Role: Raffles Hotels & Resorts is seeking an experienced professional to join our team as a Guest Relations Supervisor. In this critical role, you will be responsible for supervising the Guest Relations team and ensuring that they meet the highest service standards.

Key Responsibilities:
  • Supervise the daily activities of Guest Relations Officers.
  • Ensure the lobby and Guest Relations desk maintain an impeccable standard of cleanliness and organization.
  • Maintain a visible presence during peak times to enhance guest interaction.

Requirements:
  • Bachelor's degree in Hospitality Management or a related field.
  • Minimum 3 years of experience in luxury hospitality with supervisory experience.
  • Strong leadership capabilities and excellent interpersonal skills.


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