Computer Systems Technician

5 days ago


Dubai, Dubai, United Arab Emirates Americana Computer Systems Full time

Service Desk Engineer Job Description

We are seeking a highly motivated and detail-oriented Service Desk Engineer to join our team at Americana Computer Systems. This role involves providing technical support to our clients, resolving complex issues, and ensuring seamless integration of our IT solutions.

About the Position

The successful candidate will have a strong background in IT operations, excellent problem-solving skills, and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

Key Responsibilities

  • Providing technical support via various channels, including phone, email, and chat
  • Troubleshooting complex technical issues, identifying root causes, and implementing effective solutions
  • Ensuring compliance with organizational policies and industry standards by maintaining accurate records and documentation
  • Collaborating with cross-functional teams to develop and implement IT strategies and solutions
  • Providing training and guidance to users on effective use of IT resources and software applications

Requirements

  1. Minimum 2 years of experience in IT operations
  2. Educational Background: Associate degree in information technology, computer science, or related field (some positions may require a bachelor's degree)
  3. Technical Skills: In-depth knowledge of computer systems, networks, and common software applications; expertise in Windows, macOS, and Linux operating systems
  4. Problem-Solving Abilities: Proven ability to analyze complex technical issues and implement effective solutions
  5. Communication Skills (English): Excellent verbal and written communication skills to explain complex IT concepts to technical and non-technical stakeholders
  6. Customer Service Orientation: Strong customer service skills, with the ability to remain calm and composed under pressure
  7. Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation can be beneficial


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