Sales Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Sales Customer Service Executive to join our team at PrecisionHire Solutions. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, sales support, and membership sales and service to our valued customers.
Key Responsibilities- Provide prompt and professional service to customers via phone, email, and in-person interactions.
- Respond to customer inquiries, concerns, and requests with accuracy and empathy.
- Make outbound calls to follow up on customer inquiries, resolve issues, and provide additional information as needed.
- Provide accurate and timely information to customers regarding products, services, and promotions.
- Document all interactions with customers accurately and thoroughly in our designated CRM system.
- Assist in membership sales inquiries through various channels, including our website, social media, phone, and more.
- Book member appointments for our preferred club in our designated CRM system.
- Manage membership renewals and offer upgrade and upsell options to customers.
- Regularly conduct member service calls to ensure service quality and resolve queries within their scope.
- Collaborate with other team members and departments to resolve complex customer issues and escalate unresolved matters to the appropriate level of management.
- Meet or exceed individual and team performance targets, including membership sales and renewals, call quality, productivity, and customer satisfaction metrics.
- Continuously strive to improve knowledge of products, services, and procedures through ongoing training and development initiatives.
- Adhere to company policies, procedures, and compliance requirements at all times.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet performance targets.
- Strong problem-solving and conflict resolution skills.
- Proficiency in CRM systems and Microsoft Office.
- Ability to work independently and as part of a team.
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