Customer Service Associate

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Ltd. Full time
Job Overview

M42 Ltd. is seeking a skilled and dedicated Guest Services Officer to join its Patient Access Services team.

The successful candidate will be responsible for providing exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

This role requires strong communication and interpersonal skills, with the ability to work efficiently in a fast-paced environment.

The ideal candidate will possess a patient-centric approach, with a focus on delivering high-quality services that meet the needs of patients, families, and medical staff.

Key Responsibilities:

  • Greet and assist patients, ensuring a positive and professional first impression.
  • Manage patient registration, verify insurance eligibility, and schedule appointments.
  • Handle cash collections, billing inquiries, and ensure accurate patient identification.
  • Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
  • Perform clinical assistant duties as required.
  • Ensure compliance with DOH, DHA, and JCI regulations.
  • Communicate effectively with patients, families, and medical teams in a timely and professional manner.
  • Contribute to process improvements and initiatives aimed at enhancing service excellence.
Requirements

To be successful in this role, you will require:

  • 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
  • Strong attention to detail with the ability to work efficiently in a fast-paced environment.
  • Excellent communication and interpersonal skills with a patient-centric approach.
  • Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
  • Fluency in both English and Arabic, with the ability to serve as a translator.
  • UAE National with family book.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf Retail Part time

    Job SummaryWe are looking for a skilled Sales Associate to join our team and help us deliver outstanding customer experiences.Main Responsibilities:Provide top-notch customer service by responding to customer inquiries and resolving issues promptly.Offer personalized product recommendations to customers based on their needs and preferences.Process sales...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates M42 Ltd. Full time

    As a Customer Service Associate at M42 Ltd., you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities.This role is perfect for individuals who enjoy interacting with people and providing excellent customer service. You will be responsible for patient registration,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Are you a team player looking for a challenging and rewarding role in the hospitality industry? We are seeking a Customer Service Associate to join our Minor International team.About the Role:This is an exciting opportunity to contribute to our company's success by providing exceptional customer experiences and supporting the smooth operation of our dining...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Hyde Johannesburg Rosebank Full time

    About UsWe are a luxurious hospitality establishment that offers an unparalleled experience for both leisure and business travelers. Our resort is nestled in the heart of Abu Dhabi and provides world-class amenities.Job SummaryWe are seeking a Customer Service Associate to join our team. The successful candidate will provide exceptional customer service,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Full time

    Abu Dhabi Customer Service Associate Job SummaryThis role offers the ideal candidate the chance to develop their customer service skills in a dynamic and supportive environment. The successful CUSTOMER SERVICE ASSOCIATE will have excellent communication and problem-solving skills, and a passion for delivering exceptional customer service.Main...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AL MARINA INVESTMENT - SOLE PROPRIETORSHIP L.L.C. Full time

    About the Position:We are seeking a Customer Service Associate to assist with front-of-store operations. In this role, you will provide excellent customer service, manage inventory levels, and maintain store appearance.Responsibilities and Requirements:Provide exceptional customer service, engaging with customers to understand their needs and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates EMERSON Full time

    Job DescriptionJob Summary:The Customer Service Associate will assist customers, suppliers, local partners, and factories by checking order status, providing updates, expediting orders, and managing delivery schedules. They will ensure high customer satisfaction and timely delivery while addressing all order-related inquiries for the Business Unit.In This...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Zofeur Full time

    Service Excellence AssociateAt Zofeur, we strive to deliver exceptional customer experiences through our on-demand mobility services.As a Service Excellence Associate, you will be responsible for delivering top-notch service to our clients, ensuring their needs are met promptly and professionally.Key Responsibilities:Communicate effectively with customers...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abercrombie & Fitch Part time

    Abercrombie & Fitch Co. is a leading, global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands.The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend.Job Description:We are seeking a highly engaged Brand Representative who provides...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Group Full time

    About UsThe Al-Futtaim Group is one of the leading business houses in the lower Gulf region, established in the 1930s as a trading enterprise. The Group has expanded its operations to include Bahrain, Kuwait, Qatar, Oman, and Egypt, with a diverse range of strategically positioned operating subsidiaries and associate companies.Our VisionWe strive to maintain...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates IDP International Education Specialists Full time

    IDP International Education Specialists is dedicated to providing top-notch international education services to students, test takers, and partners around the world.About Our CompanyWe are an Australian-listed company operating in over 50 countries, driven by our commitment to delivering global success through trusted relationships, digital technology, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

    Role DescriptionAl Nahiya Group is hiring a SERVICE DELIVERY ASSOCIATE to join our customer service team. As a key member of our team, you will be responsible for handling customer inquiries, complaints and providing appropriate solutions with time frame limits and follow up to ensure the resolution and closing customer complaints.Responsibilities also...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates IDP International Education Specialists Full time

    IDP OverviewIDP International Education Specialists is an Australian-listed company that operates in more than 50 countries around the world. We deliver global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research.Our team is comprised of over 7,000 people of various nationalities,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    We are looking for a highly skilled Customer Experience Associate to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our coffee bar, you will be responsible for providing exceptional customer service and creating an inviting atmosphere for our guests.Main Responsibilities:We require a Hospitality Expert who can welcome customers by...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates RIXOS Full time

    About the Role:We are seeking a highly motivated and dedicated individual to join our team as a Hotel Service Associate. In this role, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable experience at RIXOS.Key Responsibilities:To provide a high level of customer service and ensure that all guests...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

    Job Vacancy for Financial Services Associate in Abu Dhabi, UAEWe are seeking a highly motivated and detail-oriented individual to join our team as a Financial Services Associate in Abu Dhabi. The successful candidate will be responsible for delivering exceptional customer service and handling financial transactions with accuracy.The key responsibilities of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Hotels and Resorts in Davao Full time

    OverviewDusit Hotels and Resorts in Davao is committed to providing exceptional service and creating unforgettable experiences for our guests. We are seeking a dedicated and customer-focused Guest Services Associate to join our team.ResponsibilitiesGuest Services: Handle all guest requests, convey information to guests, and respond promptly to guest...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time

    We are seeking a skilled Guest Services Associate to join our team at Rotana Hotels & Resorts. The successful candidate will be responsible for providing exceptional customer service to our guests and ensuring their stay is memorable.Key ResponsibilitiesThe ideal candidate will be responsible for:Providing professional and customer-focused service to our...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Majid Al Futtaim Full time

    Company OverviewMajid Al Futtaim Holding is a leading developer and operator of shopping malls, retail outlets, communities, and entertainment venues in the Middle East, North Africa, and Central Asia. With over 48,000 employees and operations in 18 countries, we are dedicated to creating exceptional experiences for our customers.Job DescriptionThe Sales...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates IDP Education Ltd Full time

    **Delivering Global Success**IDP Education Ltd is the global leader in international education services, delivering unparalleled success to students, test takers, and partners worldwide. Our mission is to make a difference in the lives of our customers by providing high-quality services that meet their needs.We operate in over 50 countries around the world,...