Customer Service Associate
6 days ago
M42 Ltd. is seeking a skilled and dedicated Guest Services Officer to join its Patient Access Services team.
The successful candidate will be responsible for providing exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.
This role requires strong communication and interpersonal skills, with the ability to work efficiently in a fast-paced environment.
The ideal candidate will possess a patient-centric approach, with a focus on delivering high-quality services that meet the needs of patients, families, and medical staff.
Key Responsibilities:
- Greet and assist patients, ensuring a positive and professional first impression.
- Manage patient registration, verify insurance eligibility, and schedule appointments.
- Handle cash collections, billing inquiries, and ensure accurate patient identification.
- Serve as an interpreter (Arabic to English / English to Arabic) to facilitate clear communication between patients and medical staff.
- Perform clinical assistant duties as required.
- Ensure compliance with DOH, DHA, and JCI regulations.
- Communicate effectively with patients, families, and medical teams in a timely and professional manner.
- Contribute to process improvements and initiatives aimed at enhancing service excellence.
To be successful in this role, you will require:
- 2+ years of experience in customer service, patient access, translation, or an administrative role, preferably in a healthcare setting.
- Strong attention to detail with the ability to work efficiently in a fast-paced environment.
- Excellent communication and interpersonal skills with a patient-centric approach.
- Proficiency in Microsoft Office and familiarity with hospital systems (e.g., EMR, insurance portals).
- Fluency in both English and Arabic, with the ability to serve as a translator.
- UAE National with family book.
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