Customer Service Associate
3 days ago
IDP International Education Specialists is dedicated to providing top-notch international education services to students, test takers, and partners around the world.
About Our CompanyWe are an Australian-listed company operating in over 50 countries, driven by our commitment to delivering global success through trusted relationships, digital technology, and customer research. Our team of over 7,000 diverse individuals is proud to be customer-first, leveraging global technology to provide unmatched services that turn local dreams into global realities.
Job Duties
- Deliver exceptional customer experiences, welcoming visitors and guests while directing them to suitable staff members.
- Efficiently manage IDP's Client Relation Management system to register students, assigning contacts to counselors.
- Triage incoming calls from the main office contact number, effectively routing them to IDP staff when necessary.
- Ensure the accuracy and timeliness of procedures manuals, forms, and templates for smooth office operations.
- Collaborate with the IELTS Test Center Administrator or Office Manager on various administrative tasks.
Key Competencies
- Customer-focused mindset
- Superior communication and problem-solving abilities
- Commitment to ongoing learning
- Exceptional verbal and listening skills
- Proficiency in Microsoft Office applications
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