Help Desk Specialist
2 weeks ago
This is an exciting opportunity for a Help Desk Specialist to join our team at Bosch Group.
In this role, you will be responsible for providing technical support to customers, resolving technical issues, and installing hardware and software on computer devices and applications.
You will also be responsible for organizing and maintaining regular documentation for software, hardware, and tools, and participating in new IT rollout projects.
Responsibilities- Providing technical support to customers.
- Resolving technical issues.
- Installing hardware and software on computer devices and applications.
- Organizing and maintaining regular documentation for software, hardware, and tools.
- Participating in new IT rollout projects.
- Bachelor's or Master's degree in Computer Science or a related field.
- Proficiency in Windows Operating Systems, client software, hardware, IT equipment, MS365, and basic server and network knowledge.
- Strong organizational and interpersonal skills, excellent time management ability, flexibility to adapt to changes, and enjoyment in working in a multicultural environment.
- Excellent customer service skills for both face-to-face and remote customers.
- Fluency in English; Arabic is a plus.
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