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Technical Documentation Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Canonical Full time
About the Role

We are seeking a highly skilled Technical Documentation Specialist to join our team at Canonical. As a key member of our documentation team, you will play a critical role in creating, maintaining, and improving our software documentation.

Key Responsibilities
  • Documentation Creation: Develop high-quality documentation that meets the needs of our users and engineering teams.
  • Collaboration: Work closely with engineering teams to ensure that documentation is accurate, up-to-date, and meets the needs of our users.
  • Documentation Strategy: Influence the development of our product by providing expert input on documentation best practices and user experience.
  • User Engagement: Engage with user communities to ensure that our documentation meets their needs and expectations.
  • Community Building: Encourage and support community engagement in and contribution to documentation.
  • Documentation Standards: Help standardize the structure, presentation, style, and language of content across products.
  • Team Collaboration: Collaborate with documentation peers to advance the state of the art in documentation at Canonical.
  • Documentation Excellence: Challenge and advance documentation understanding and best practices as part of a disciplinary team.
Requirements
  • Technical Writing: Possess excellent technical writing skills and a programmer's mindset.
  • Community Engagement: Have a record of community engagement in open-source software, documentation, research, or other disciplines.
  • Technical Curiosity: Demonstrate technical curiosity and fascination with software technology and its challenges.
  • Documentation Skills: Possess demonstrable documentation skills, insight, and enthusiasm.
  • Software Development Context: Have experience of software development contexts, including Linux, working on the command line, application deployment, system operations, and infrastructure management.
  • Communication Skills: Possess excellent written and verbal communication skills.
  • Education: Hold a BSc/BA degree or equivalent.
  • Travel: Be able to travel twice a year for up to two weeks for events.
Additional Skills
  • Technical Domain Knowledge: Possess deep technical domain knowledge.
  • Open-Source Community Leadership: Have experience of open-source community leadership and management.
  • User Experience: Possess user experience, interaction, or visual design skills.
About Us

We consider geographical location, experience, and performance in shaping compensation worldwide. We visit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed Work Environment: Enjoy a distributed work environment with twice-yearly team sprints in person.
  • Personal Learning and Development Budget: Receive a personal learning and development budget of USD 2,000 per year.
  • Annual Compensation Review: Participate in an annual compensation review.
  • Recognition Rewards: Receive recognition rewards.
  • Annual Holiday Leave: Enjoy annual holiday leave.
  • Maternity and Paternity Leave: Receive maternity and paternity leave.
  • Employee Assistance Programme: Have access to an Employee Assistance Programme.
  • Travel Opportunities: Enjoy opportunities to travel to new locations to meet colleagues.
  • Priority Pass and Travel Upgrades: Receive Priority Pass and travel upgrades for long-haul company events.