Service Delivery Director

3 days ago


Dubai, Dubai, United Arab Emirates Justlife Full time
Key Responsibilities
  • Oversight of Service Provider Teams: Ensure that our service providers meet professional standards through regular training and retraining sessions.
  • Process Development and Implementation: Develop, implement, and monitor on-demand service delivery processes, guaranteeing compliance with Justlife's operating procedures.
  • Performance Metrics Analysis: Utilize analytical tools like Power BI to track professional performance metrics and initiate action plans for underperformers.
  • Interdepartmental Collaboration: Coordinate service quality efforts between Justlife and partners, addressing non-compliance, and ensuring adherence to standards.


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