Islamic Banking IT Support Specialist

7 days ago


Sharjah, Sharjah, United Arab Emirates Sharjah Islamic Bank Full time
About This Opportunity

We are seeking an experienced Islamic Banking IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and guidance to our operation team for the T24 Core Banking system & Finnone LOS application.

This includes managing changes by ensuring that problem management and change management procedures are adhered to and problems are tracked to resolution.

Key Responsibilities:

  • Providing technical support and guidance to the operation team for the T24 Core Banking system & Finnone LOS application.
  • Ensuring the Core Banking System together with the related channels are available to business units and customers on a 24/7 basis.
Responsibilities

Responsibilities of this role include:

  • Monitoring and troubleshooting system errors to minimize downtime and provide support for COB issues on production Core Banking Application.
  • Resolving assigned incidents on a daily basis and tracking issues requiring support.
  • Documenting the configuration of the T24 Core Banking system & LOS application for easy support.


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