Business Process Strategist
5 days ago
About Us
Tek Experts is a leading provider of technology solutions, committed to empowering clients through innovation and expertise. Our team of dedicated professionals delivers cutting-edge services that drive business growth and success.
Job Description
We are seeking an experienced Account Growth Director to join our team. As a key member of our leadership group, you will be responsible for driving account growth, managing operational processes, and developing high-performing teams. Your primary objective will be to maximize revenue growth, improve efficiency, and enhance customer satisfaction.
- Develop and implement strategic plans to drive account growth and revenue expansion
- Manage operational processes, including budgeting, forecasting, and performance reporting
- Build and lead high-performing teams, focusing on talent development, coaching, and mentoring
- Collaborate with cross-functional teams to identify opportunities for process improvement and cost optimization
- Maintain strong relationships with clients, ensuring exceptional service delivery and high levels of customer satisfaction
Requirements
- Bachelor's degree or equivalent work experience required; ITIL certification desirable
- Minimum 10+ years of leadership and people management experience in a similar role or capacity
- Proven track record in client relationship management, account growth, and team development
- Superior knowledge of multiple operational functions and principles, including customer service, production, and employee management
- Strong analytical, evaluative, and critical thinking skills, with ability to make informed decisions
- Excellent communication and presentation skills, with customer-centric focus
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