English Arabic Communication Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates A3malouna Part time
Bilingual Communication Specialist
We are looking for a highly skilled Bilingual Communication Specialist to join our team in Abu Dhabi. In this role, you will be responsible for providing exceptional customer service through telephone interactions with existing and potential customers in both English and Arabic languages.

Key Responsibilities
• Respond to inbound calls from customers, prospects, and noncustomers while maintaining established standards for call handling.
• Provide high-quality customer service by answering customer inquiries efficiently and politely with correct and complete information in both English and Arabic languages.
• Identify customer problems and offer appropriate solutions.
• Participate in continuous learning to keep up-to-date with changes and developments to products, services, and procedures.

Requirements
• Fluency in English (B2 Level+) and/or Arabic language.
• Excellent customer service skills with the ability to handle multiple customer interactions simultaneously.
• Strong communication and interpersonal skills with the ability to work effectively with diverse groups of people.
• Ability to work in a fast-paced environment with a positive attitude.
• Proficiency in MS Excel formulas and the ability to learn new software quickly.

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