Service Communication Specialist

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates beBee Careers Full time
Role Overview

The Service Communication Specialist will play a crucial role in ensuring seamless communication between departments involved in passenger train operations and maintenance.

This position involves coordinating with cross-functional teams to address security concerns promptly and appropriately, while also facilitating communication between departments involved in passenger train operations and maintenance.

Key Responsibilities
  1. Develop and maintain robust systems for collecting and storing passenger train operation and maintenance information.
  2. Communicate service readiness or disruptions to stakeholders in a clear and concise manner.
  3. Collaborate with Customer Service Delivery and Customer Call Center teams to facilitate swift information exchange.
  4. Work closely with the team to address security concerns and improve processes.
RequirementsQualifications:Diploma or equivalent experience in fields like information management, business administration, or engineering.Experience:Previous experience in information management or customer services roles within the railway or transportation industry is preferred.Attributes:
  • Excellent verbal communication skills in English, Arabic, and interpersonal skills.
  • Proficiency in using information management software and tools.
  • Ability to work collaboratively in fast-paced operational environments.
  • Analytical mindset with problem-solving capabilities.
  • Organizational and time management skills to prioritize tasks effectively.


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