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Robotics Technical Support Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Expert Hub Robotics Full time

Event Assistance: Support the deployment of robotic systems during events, ensuring optimal performance and safety.

Equipment Upkeep: Oversee the maintenance and functionality of robotic units. Ensure cleanliness of the environment and provide refreshments to clients. Assist in the logistics and transportation of robots.

Performance Evaluation: Document testing protocols and outcomes. Install software and repair control systems, tools, and conveyors. Assess installation locations and educate operators on robotic functionalities.

Customer Inquiry Response: Address customer inquiries via phone, chat, email, and in-person promptly and accurately, either by providing answers or directing them to the appropriate support personnel. Manage technical requests from customers by resolving issues on-site or coordinating with the relevant team members for solutions.

Engagement in Company Events: Actively participate in company-sponsored events such as robotics competitions, internships, exhibitions, and expos.


Qualifications

Bachelor's degree in a Technology-related field.

Proficient in IT hardware, including Microsoft Office, Zoho Finance, and Zoho CRM Plus.

Detail-oriented, consistent, and thorough in work.

Strong customer service and interpersonal skills, with effective phone and email communication.

Able to excel in a fast-paced, deadline-oriented environment while providing timely reports and feedback.

Capability to multitask and meet deadlines efficiently.