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Service Reception Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates ALFAHIM Full time

Job Summary: We are seeking a highly skilled and experienced Service Reception Manager to join our team at ALFAHIM. As a key member of our service team, you will be responsible for overseeing the daily operations of our service workshop, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities:

  • Operations Management: Supervise and coordinate the activities of the service workshop foremen, ensuring efficient job allocation and distribution.
  • Customer Service: Provide exceptional customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
  • Team Management: Lead and motivate the service team, providing guidance, training, and feedback to ensure high performance and productivity.
  • Process Improvement: Monitor and analyze key performance indicators (KPIs), identifying areas for improvement and implementing changes to enhance service quality and efficiency.
  • Compliance and Safety: Ensure adherence to manufacturer directives, safety protocols, and regulatory requirements, promoting a safe working environment for employees and customers.

Requirements:

  • Qualifications: Diploma in Automobile or Mechanical Engineering, or equivalent.
  • Experience: Minimum 6-7 years of experience in customer care within an automotive workshop environment, with a minimum of 2 years of experience as a Service Reception Manager in a busy workshop.