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Relationship Development Officer

1 month ago

Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
{"title": "Relationship Development Officer", "description": "Key Responsibilities
  • Build and maintain strong relationships with customers to drive business growth and revenue generation.
  • Identify and pursue new business opportunities to expand the liability base of conventional and Islamic deposits and CASA balances.
  • Process customer applications efficiently and effectively, ensuring compliance with NBF's policies and procedures.
  • Develop and maintain knowledge of NBF's liability products and offerings, including CASA management products.
  • Cross-sell FX to potential customers to maximize wallet share and collaborate with the Treasury Department to refer customers.
  • Monitor market trends and competitor products to provide constructive feedback on product, process, and service improvement.
  • Manage customer grievances and complaints in a timely and effective manner.
  • Ensure the achievement of operating income and average balance targets from existing and new customers.
  • Maintain the reputation of NBF by avoiding overcommitting and underdelivering.
  • Ensure transparency with line managers and declare the source of referrals.
  • Conduct due diligence jointly with the team to ensure only the right accounts are onboarded, in line with the Bank's risk appetite.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of NBF's liability products and offerings.
  • Ability to analyze market trends and competitor products.
  • Excellent customer service skills.
", "company": "Dicetek LLC"}