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Complaints Resolution Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Cigna Health and Life Insurance Company Full time

Cigna Healthcare, a leading health insurance provider in the UAE, is seeking an experienced Complaints Resolution Specialist to join its team. As a key member of our customer service department, you will be responsible for receiving, investigating, and resolving customer complaints in a timely and effective manner.

The ideal candidate will have a strong background in customer service, with experience in managing complaints and providing excellent customer satisfaction. You will be required to communicate effectively with customers, both verbally and in writing, and provide high-quality resolutions that meet their needs.

This role involves working closely with various departments within Cigna Healthcare to ensure that all complaints are handled in accordance with relevant healthcare regulations and company policies. You will also be responsible for preparing detailed reports on complaint trends and outcomes for management review.

To succeed in this role, you will need to possess exceptional interpersonal skills, with the ability to handle sensitive situations with tact and diplomacy. Strong analytical and problem-solving skills are also essential, as well as the ability to work independently with minimal supervision.

Key Responsibilities:
  • Receive, investigate, and resolve customer complaints in a timely and effective manner
  • Communicate effectively with customers, both verbally and in writing
  • Work closely with various departments to ensure compliance with healthcare regulations and company policies
  • Prepare detailed reports on complaint trends and outcomes for management review
Qualifications and Skills:
  • UAE National
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field
  • Previous experience in a customer service or complaint handling role, preferably in the healthcare sector
  • Excellent written and verbal communication skills in both English and Arabic
  • Strong analytical and problem-solving skills
  • Exceptional interpersonal skills, with the ability to handle sensitive situations with tact and diplomacy