Global Operations Liaison
6 days ago
Havaianas Overview
Havaianas has been a global leader in the footwear industry since 1962, renowned for its iconic rubber sole and vibrant designs. With a presence in over 100 countries, Havaianas is synonymous with modern flip flops, catering to beach-goers and fashion enthusiasts alike.
Job Description
We are seeking a highly motivated Customer Operations Coordinator to support our business growth through strengthening customer and distributor relationships, ensuring efficient order processing, and optimizing inventory management.
This role involves managing delivery expectations, participating in Sales and Operations Planning (S&OP) agendas, and driving improvement projects in the Middle East and Africa regions.
Key Responsibilities:
- Relationship Management:
- Build and maintain strong customer relationships through prompt communication and effective issue resolution.
- Manage expectations around delivery times by serving as a single point of contact for portfolio status updates.
- Influence purchase decisions to minimize stock ruptures and optimize sales forecasts.
- Collaborate with distributors to build sales forecasts and support demand planning initiatives.
- Receipt and validation of new orders in collaboration with the commercial team.
- Forecast checks with the demand team to ensure accurate order fulfillment.
- Payment analysis and reconciliation to ensure seamless order processing.
- Support onboarding of new customers to ensure a smooth transition.
- Support management in weekly and monthly S&OP agendas to drive operational efficiency and customer satisfaction.
- Collect and analyze customer data to identify trends, predict issues, and improve deliveries and the customer experience.
- Utilize Key Performance Indicators (KPIs) to monitor operational efficiency and effectiveness.
- Track OTIF (On Time In Full) performance from factory to distributor and final customer.
Qualifications:
- Bachelor's degree in Business Administration, Supply Chain, Finance, or International Relations.
- A minimum of 5 years' experience in customer service, imports/exports, buying, footwear, fashion merchandising, or trading.
- Proficiency in both spoken and written English.
- Proficiency in MS Excel.
- Attention to detail with high accuracy.
- Strong organizational skills.
- Positive working attitude and willingness to learn.
- Hardworking and self-motivated individual.
- Able to work under pressure.
- Excellent interpersonal, communication, and presentation skills.
- Strong teamwork and collaboration with cross-functional teams.
Seniority Level: Entry-level
Employment Type: Full-time
Job Function: Administrative, Customer Service, and Project Management
Industries: Apparel & Fashion
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