CX Lead SME

3 weeks ago


Dubai, Dubai, United Arab Emirates ATRIBS METSCON GROUP Full time
Job Title: CX Lead SME

At ATRIBS METSCON GROUP, we are seeking a highly skilled CX Lead SME to join our team. As a key member of our organization, you will be responsible for designing and delivering exceptional customer experiences across our Business Banking division.

Key Responsibilities:
  • Develop and implement rigorous test procedures to ensure customer-centric designs
  • Collaborate with stakeholders to identify and prioritize customer needs and pain points
  • Conduct user research and testing to inform design decisions and optimize customer journeys
  • Work closely with cross-functional teams to ensure seamless integration of customer experience initiatives
  • Provide timely solutions to address customer feedback and concerns
  • Analyze customer data to identify trends and areas for improvement
  • Develop and maintain relationships with third-party vendors and stakeholders
Requirements:
  • 35 years of experience in user experience (CX/UX) design and research
  • 23 years of experience in process optimization
  • 35 years of project management experience
  • Strong analytical and data analysis skills
  • Proven track record of fostering innovation and driving continuous improvement
  • Familiarity with Agile/Scrum methodologies
What We Offer:
  • Opportunity to work with a dynamic and innovative team
  • Chance to make a meaningful impact on customer experience
  • Competitive compensation and benefits package
  • Professional growth and development opportunities

  • CX Lead SME

    4 weeks ago


    Dubai, Dubai, United Arab Emirates ATRIBS METSCON GROUP Full time

    Job Title: CX Lead SMEAt ATRIBS METSCON GROUP, we are seeking a highly skilled CX Lead SME to join our team. As a key member of our organization, you will be responsible for designing and delivering exceptional customer experiences across our Business Banking division.Key Responsibilities:Develop and implement rigorous test procedures to ensure...


  • Dubai, Dubai, United Arab Emirates ATRIBS METSCON GROUP Full time

    About the RoleWe are seeking a highly skilled Customer Experience Lead SME to join our team at ATRIBS METSCON GROUP. As a key member of our Business Banking team, you will be responsible for designing and delivering exceptional customer experiences that meet the evolving needs of our clients.Key ResponsibilitiesDevelop and implement rigorous test procedures...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    About the RoleTalent Pal is seeking a seasoned Product Manager to lead the customer experience (CX) for one or more shopping events in the Middle East and North Africa (MENA) region. As a key member of our Amazon MENA Product team, you will be responsible for owning and driving the CX strategy and definition, working closely with cross-functional teams to...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Title: Senior Product Manager MENA CX and CatalogWe are seeking a highly skilled Senior Product Manager to lead our MENA CX and Catalog team. The ideal candidate will have a strong background in product management, with experience in delivering customer-facing experiences.Key Responsibilities:Develop and execute product roadmaps to drive business growth...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    Job Title: Senior Product Manager MENA CX and CatalogWe are seeking a highly skilled Senior Product Manager to lead our MENA CX and Catalog team. The ideal candidate will have a strong background in product management, with experience in delivering customer-facing experiences.Key Responsibilities:Develop and execute product roadmaps to drive business growth...


  • Dubai, Dubai, United Arab Emirates PayTech Nexus Ltd Full time

    Project Manager SME CardsKey Responsibilities:Develop a comprehensive portfolio conversion strategy, defining the overall approach and key performance indicators.Review and refine the current conversion strategy and plan, ensuring alignment with business objectives.Establish and maintain project governance, ensuring effective decision-making and risk...


  • Dubai, Dubai, United Arab Emirates PayTech Nexus Ltd Full time

    Project Manager - SME CardsKey Responsibilities:Develop a comprehensive portfolio conversion strategy, defining the overall approach and key performance indicators.Review and refine the current conversion strategy and plan, ensuring alignment with business objectives.Establish and maintain project governance, ensuring effective decision-making and risk...


  • Dubai, Dubai, United Arab Emirates Logicom Public Ltd Full time

    Cisco CX and Software Business Development ManagerWe are seeking a highly motivated and experienced professional to assume the role of Cisco CX and Software Business Development Manager, part of the Cisco Central Team. The position is based in Dubai.This job is for a dedicated Cisco CX and SW BDM responsible for the sales, post-sales adoption and renewals of...


  • Dubai, Dubai, United Arab Emirates Precision Hire Solution Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to lead our MENA CX and Catalog team. As a key member of our Amazon MENA Product team, you will be responsible for owning and driving the roadmap strategy and definition for one or more shopping events.Key ResponsibilitiesDevelop and execute a comprehensive product roadmap that aligns with...

  • SAP SD Consultant

    1 month ago


    Dubai, Dubai, United Arab Emirates ITHR 360 Consulting FZE Full time

    Job Title: SAP SD Consultant - SME ExpertLocation: DubaiEmployment Type: PermanentCompany: ITHR 360° Consulting FZEAbout the Role:We are seeking a highly skilled SAP SD Consultant to join our core team in Dubai. As a subject matter expert (SME) with 8+ years of experience, you will play a key role in driving innovative SAP solutions.Key...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Key Responsibilities:Ensure product listings are accurate and up-to-date for new and existing products.Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products, improving processes and reducing discrepancies.Collaborate with vendors to set up efficient processes and SOPs.Work with internal teams to drive tools and...


  • Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    About UsDicetek LLC is a leading provider of Oracle-based solutions.Job DescriptionWe are seeking an experienced Oracle CX Developer to join our team.Key ResponsibilitiesDevelop new modules and work on enhancements, customizations using OIC Oracle Integration Cloud technologies.Integrate cloud services, including ICS Integration Cloud Service, VBCS - Oracle...

  • Store Operations Lead

    18 hours ago


    Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Store Operations Lead Job DescriptionAt MAJID AL FUTTAIM, we are seeking a Store Operations Lead to join our team. In this role, you will be responsible for leading the team in delivering exceptional customer service standards and achieving business objectives.Customer ServiceThe ideal candidate will have a strong understanding of company CX standards,...


  • Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    About UsDicetek LLC is a leading provider of Oracle ERP implementation and development services.Job DescriptionWe are seeking an experienced Oracle CX Developer to join our team. The ideal candidate will have a strong background in Oracle ERP implementation and development, with a focus on cloud-based technologies.Key ResponsibilitiesDevelop new modules and...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Audience Manager Job DescriptionDice is the leading career destination for tech experts at every stage of their careers. Our client, Stellent IT LLC, is seeking a skilled professional to fill the Audience Manager position.Job SummaryThe Audience Manager is a key member of a product team focused on audience management and orchestration. This role involves...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    About the RoleWe are seeking a highly skilled Catalog Specialist to join our team at Amazon. As a key member of our e-commerce operations team, you will play a critical role in ensuring the accuracy and efficiency of our product listings.Key ResponsibilitiesProduct Listing Accuracy: Ensure that product listings are accurate and up-to-date, including product...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    About the RoleWe are seeking a highly skilled Catalog Specialist to join our team at Amazon. As a key member of our e-commerce operations team, you will play a critical role in ensuring the accuracy and efficiency of our product listings.Key ResponsibilitiesProduct Listing Accuracy: Ensure that product listings are accurate and up-to-date, including product...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Job Title: Catalog SpecialistAs a Catalog Specialist at Amazon, you will play a critical role in ensuring the accuracy and reliability of product listings across our platform. Your expertise will drive process improvements, data analysis, and stakeholder communication to achieve operational and business goals.Key Responsibilities:Product Listing Accuracy:...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Audience Manager Job DescriptionDice is the leading career destination for tech experts at every stage of their careers. Our client, Stellent IT LLC, is seeking a skilled professional to fill the Audience Manager position.Job SummaryThe Audience Manager will serve as a subject matter expert within a product team focused on audience management and...


  • Dubai, Dubai, United Arab Emirates Dice Full time

    Audience Manager Job DescriptionDice is the leading career destination for tech experts at every stage of their careers. Our client, Stellent IT LLC, is seeking a skilled professional to fill the role of Audience Manager.Job SummaryThe Audience Manager will serve as a subject matter expert within a product team focused on audience management and...