Guest Experience Manager

1 week ago


Dubai, Dubai, United Arab Emirates Herbal Park Ayurvedic Health Center Full time

About Us

Herbal Park Ayurvedic Health Center is a reputable healthcare facility dedicated to providing high-quality holistic wellness solutions. Our experienced team of professionals is committed to delivering exceptional patient care and service in a warm and welcoming environment.

Job Responsibilities:

The Guest Relations In-charge will be responsible for ensuring that guests have an exceptional experience at our center. This includes greeting and welcoming guests, assisting with inquiries and appointment scheduling, and providing information about our services and facilities.

Main Responsibilities:

  • Welcoming guests and making them feel at home.
  • Assisting with registration and appointment scheduling.
  • Providing information about our services and facilities.
  • Coordinating appointments and schedules.
  • Ensuring guests receive personalized attention and assistance.
  • Maintaining a clean and organized reception area.
  • Handling guest feedback and complaints.
  • Collaborating with other departments.
  • Keeping accurate records of guest interactions.

Requirements:

  • Bachelor's degree in hospitality management or related field.
  • Experience in customer service or guest relations.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using computer systems and software.
  • Ability to remain calm and composed under pressure.
  • Fluency in English; knowledge of Arabic languages is a plus.
  • Flexibility to work evenings, weekends, and holidays.


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