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Guest Experience Manager
3 weeks ago
We are seeking a skilled Guest Experience Manager to join our team at Republica. In this role, you will be responsible for creating a memorable and enjoyable experience for our guests, from the moment they arrive at the restaurant to the end of their meal.
The Guest Experience Manager will oversee all aspects of the guest experience, including greeting guests warmly, seating them accordingly, and ensuring a smooth flow of service throughout their meal. This role requires close collaboration with the restaurant team to uphold high standards of customer service and satisfaction.
Key Responsibilities:
- Create a welcoming and inviting atmosphere for our guests.
- Maintain accurate records of reservations and walk-ins, ensuring efficient use of dining room space.
- Coordinate with serving staff to ensure timely seating and smooth transition of guests to their designated tables.
- Presentation menus to guests and provide accurate information regarding menu items, restaurant policies, and facilities.
- Monitor the cleanliness of the dining area and maintain high standards of hygiene.
- Support servers and bartenders on a need basis by delivering food and beverages to tables, clearing tables, and assisting with guest needs.
- Assist guests with payment processing and ensure accurate settlement of bills.
About Us
We are a leading restaurant chain dedicated to providing exceptional service and creating a memorable dining experience for our guests. Our team is passionate about delivering outstanding results and exceeding customer expectations.
