Financial Services Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates Capital Full time

Capital is seeking a highly skilled Financial Services Coordinator to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional client experiences and ensuring our clients have a seamless interaction with our trading platform.

Key Responsibilities:
  • Client Support: Provide timely and effective support to clients via various channels, ensuring their queries are addressed promptly and professionally.
  • Issue Resolution: Resolve client issues efficiently, escalating complex matters to relevant teams as needed.
  • Platform Guidance: Assist clients in navigating the trading platform, helping them with account management, deposits, withdrawals, and other related tasks.
  • Troubleshooting: Troubleshoot basic technical issues related to the platform and escalate more complex problems to the relevant teams.
  • Regulatory Assistance: Assist clients with documentation requests, ensuring compliance with regulatory requirements.

We're looking for someone with excellent communication skills, a strong problem-solving approach, and a client-centric mindset. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you

Requirements:

  • Education: A degree in Business, Finance, Economics, or a related field (preferred).
  • Experience: Previous experience in customer support, client services, or a similar role, preferably in a financial services or trading environment.
  • Technical Skills: Proficient in MS Office Suite and experience with CRM software or ticketing systems.
  • Soft Skills: Excellent written and verbal communication skills, strong problem-solving abilities, and a client-centric approach to service.
  • Language Skills: Business level proficiency in English (equivalent to B2 or above in CEFR). Arabic speaker preferred.
  • Regulatory Knowledge: Basic understanding of financial regulations and compliance standards.


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