In-Room Dining Operations Manager

4 days ago


Dubai, Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

About the Role

We are seeking a highly skilled In-Room Dining Supervisor to join our team at The Lana, Dubai - Dorchester Collection. As a key member of our hospitality team, you will be responsible for ensuring our guests receive an exceptional dining experience.

Key Responsibilities

  • Lead the day-to-day operations of In-Room Dining, ensuring seamless service delivery and high standards of quality.
  • Develop and implement a cohesive training and development program for the team, focusing on excellent customer service and culinary skills.
  • Monitor revenue targets and control costs within pre-set budgets, ensuring profitability and efficiency.
  • Liaise with other departments to maintain high standards of cleanliness, presentation, and maintenance.
  • Collaborate with the service team to ensure exceptional quality of beverage preparation, presentation, and inventory control.
  • Plan and arrange VIP amenities with the guest services department, ensuring seamless execution.
  • Conduct regular minibar spot checks to ensure accurate stock levels and consumption tracking.

Requirements

  • Proven experience in a luxury hotel environment, with a strong background in food and beverage operations.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong attention to detail, with a focus on quality, safety, and hygiene standards.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Fluency in English, with additional languages a plus.

About Us

The Lana, Dubai - Dorchester Collection is a luxury hotel that offers an unparalleled level of service and amenities. We are committed to providing our guests with an exceptional experience, and we are seeking like-minded individuals to join our team.



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