Fraud Risk Services Group Manager

1 month ago

Dubai, Dubai, United Arab Emirates DP World Full time
Job Title: Fraud Risk Services Group Manager

We are seeking a highly skilled and experienced Fraud Risk Services Group Manager to join our team at DP World. As a key member of our organization, you will be responsible for managing and leading a team of professionals in the prevention, detection, and response to fraud risks.

Key Responsibilities:
  • Investigation and Risk Management: Assist with the management of key elements within the FRS portfolio, including investigations, fraud risk management, global fraud awareness, resource planning, and training.
  • Technology Development: Assist with the development of new technologies, such as automated and digitalized systems, to increase our capability and efficiency in preventing, detecting, and responding to fraud risks.
  • Fraud Awareness and Training: Assist with the management and continuous innovation of key components of FRS' Fraud Awareness objectives, including training programs, awareness campaigns, and stakeholder engagement.
  • Investigation Strategies and Processes: Assist with the development of investigation strategies and enhance processes enabling FRS members to conduct diligent investigations in accordance with forensically sound methodologies and practices.
  • Research and Quality Assurance: Assist with research initiatives focused on best practices and quality assurance, enabling FRS to achieve and maintain its desired level of maturity effectively and efficiently.
  • Complex Fraud Investigations: Assist with and manage complex fraud investigations in accordance with prescribed local and international requirements.
  • Stakeholder Engagement: Assist with and manage interviews with stakeholders, perpetrators, and witnesses to gather information and evidence that would be considered admissible under relevant criminal and civil rules of evidence.
  • Evidence Collection and Preservation: Assist with and manage the collection of various types of evidence, ensuring the chain of custody for evidence preservation is maintained in accordance with forensically sound methodologies and practices.
  • Liaison with Legal Professionals: Assist with and manage liaison with various internal and external legal professionals in instances where investigated allegations are required to progress to civil or criminal proceedings in relevant courts.
  • Communication and Stakeholder Management: Communicate with key stakeholders clearly and effectively during and after an investigation to ensure that all issues are addressed, and remediating actions are fully understood.
  • Fraud Risk Assessment and Mitigation: Assist with and manage the Fraud Risk Assessment (FRA) plan to mitigate key fraud risks within our universe and propose pragmatic recommendations where improvement is required.
  • Team Management and Development: Manage and equip Fraud Risk Assessment teams with tools and resources to conduct FRAs, serve as a subject matter expert on complex Fraud Risk Assessments, and assist with the delegation of FRS tasks to FRCs and provide on-the-job training and mentoring as required.
  • Case Management System Enhancements: Assist with the development process for enhancements that would improve the Case Management System.
  • Whistleblowing Hotline Implementation: Assist with the effective implementation of the DP World Whistleblowing hotline across all international locations and identify new initiatives to accelerate this process.
  • Reporting and Presentation: Continuously identify ways to streamline and enhance the presentation and reporting process of FRS results to its stakeholders.
  • Administrative Tasks: Assist with various administrative tasks, such as Master Service Agreements (MSA), budgeting, internal procurement management/evaluation, recruitment, resource management, etc.
  • Team Leadership and Development: Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each team member is developed and evaluated against goals and objectives that are aligned, specific, measurable, attainable, yet challenging, realistic, and time-bound.
  • DP World Ambassador: Act as an ambassador for DP World at all times when working, promoting and demonstrating positive behaviors in harmony with DP World's Principles, values, and culture, ensuring the highest level of safety is applied in all activities, understanding and following DP World's Code of Conduct and Ethics policies.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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