Fraud Risk Services Group Manager

4 weeks ago

Dubai, Dubai, United Arab Emirates DP World Full time
Fraud Risk Services Group Manager

DP World is seeking a highly skilled and experienced Fraud Risk Services Group Manager to join our team. As a key member of our organization, you will be responsible for managing key elements within our Fraud Risk Services portfolio, including investigations, fraud risk management, global fraud awareness, resource planning, and stakeholder engagement.

Key Responsibilities:
  • Assist with the development of new technologies to increase our capability and efficiency to prevent, detect, and respond to fraud risks and incidents.
  • Manage and continuously innovate key components of our Fraud Awareness objectives, such as training programs, e-learning modules, and whistleblowing hotlines.
  • Develop investigation strategies and enhance processes to enable our members to conduct diligent investigations in accordance with forensically sound methodologies and practices.
  • Assist with research initiatives focused on best practices and quality assurance to enable us to achieve and maintain our desired level of maturity effectively and efficiently.
  • Manage complex fraud investigations in accordance with prescribed local and international requirements.
  • Manage interviews with stakeholders, perpetrators, and witnesses to gather information and evidence that would be considered admissible under relevant criminal and civil rules of evidence.
  • Manage the collection of various types of evidence, ensuring the chain of custody for evidence preservation is maintained in accordance with forensically sound methodologies and practices.
  • Manage liaison with internal and external legal professionals in instances where investigated allegations are required to progress to civil or criminal proceedings in relevant courts.
  • Communicate with key stakeholders clearly and effectively during and after an investigation to ensure that all issues are addressed and remediating actions are fully understood.
  • Demonstrate continuous awareness of the evolution of the DP World Group, emerging fraud risks, their impact, and the necessary changes this will have on our processes and strategies, ensuring our continuous alignment with the fraud risk profile of the organization.
  • Manage the Fraud Risk Assessment (FRA) plan to mitigate key fraud risks within our universe and propose pragmatic recommendations where improvement is required.
  • Manage and equip Fraud Risk Assessment teams with tools and resources to conduct FRAs.
  • Serve as a subject matter expert on complex Fraud Risk Assessments to help the concerned team attain optimal results.
  • Manage delegation of FRS tasks to FRCs and provide on-the-job training and mentoring as required.
  • Assist with the development process for enhancements that would improve the Case Management System.
  • Manage the effective implementation of the DP World Whistleblowing hotline across all international locations and identify new initiatives to accelerate this process.
  • Continuously identify ways to streamline and enhance the presentation and reporting process of FRS results to its stakeholders.
  • Manage various administrative tasks, such as Master Service Agreements (MSA), budgeting, internal procurement management, recruitment, resource management, etc.
  • Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each team member is developed and evaluated against goals and objectives that are aligned, specific, measurable, attainable, yet challenging, realistic, and time-bound.
  • Act as an ambassador for DP World at all times when working, promoting and demonstrating positive behaviors in harmony with DP World's Principles, values, and culture, ensuring the highest level of safety is applied in all activities, understanding and following DP World's Code of Conduct and Ethics policies.
  • Perform other related duties as assigned.

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