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Service Desk Specialist

3 weeks ago

Dubai, Dubai, United Arab Emirates Tiger Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Desk Specialist to join our team at Tiger Group. As a key member of our support team, you will be responsible for providing exceptional customer service to our guests and homeowners.

Key Responsibilities
  • Respond to inbound and outbound calls, emails, and online messages in a timely and professional manner.
  • Manage online guest communication through various booking platforms to answer questions, provide home access instructions, verify payments, and support confirmed reservations.
  • Collaborate with the team to identify opportunities, plan, and execute management of potential customer issues.
  • Stay up-to-date on company services and policies, as well as policy changes, to effectively communicate with guests and homeowners.
  • Handle a high volume of calls and online messages simultaneously, formulating solutions to meet the needs of our guests and homeowners.
  • Attend regular department meetings to stay informed and discuss ongoing projects.
Requirements
  • Demonstrated experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and prioritize tasks efficiently.
  • Familiarity with property management software and tools.
  • Bachelor's degree in a relevant field preferred.