Quality Assurance Manager
7 days ago
Company Overview:
Al Marwan General Contracting Company is a well-established holding company with a strong diversified portfolio in Real Estate Development & Management, Hospitality, General Contracting, and Heavy Machinery trading.
We are currently looking for highly skilled Quality Assurance Specialists to oversee the quality of our services and ensure customer satisfaction.
Job Description:
Key Responsibilities:
- Sales Performance Evaluation: Regularly assess sales calls to evaluate adherence to scripts, compliance with regulations, and overall effectiveness in customer interactions.
- Quality Assessment Criteria: Develop and implement quality assessment criteria and tools to evaluate team performance against established benchmarks.
- Performance Feedback: Provide constructive feedback to sales representatives, offering actionable insights to improve their performance and customer engagement jointly with line managers.
- Reporting and Analysis: Prepare detailed reports on team performance metrics, highlighting areas for improvement and success stories to share with management.
- Trend Identification: Identify trends and areas for improvement within sales processes and customer interactions, recommending solutions to enhance overall quality and efficiency.
- Customer Satisfaction: Monitor customer feedback and satisfaction levels, ensuring that the sales teams address customer needs effectively.
Qualifications and Requirements:
Education:
- Bachelor's degree in Business, Marketing, or a related field is preferable.
Experience:
- Proven 3 years experience in quality assurance or performance monitoring, preferably within sales or tele sales environments.
Skills and Qualities:
- Excellent analytical skills and attention to detail.
- Effective communication and interpersonal skills, with the ability to provide constructive feedback.
- Proficiency in CRM systems and quality monitoring tools.
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