Quality Assurance Specialist

4 days ago


Sharjah, Sharjah, United Arab Emirates Al Marwan Group Full time

Who weare:

Al Marwan Group is a holdingcompany established in 1978 Al Marwan Group has grown a strongdiversified portfolio in Real Estate Development &Management Hospitality General Contracting and Heavy Machinerytrading of brand new and used equipment for the Construction MiningOil and Gas industries.

We are currently lookingfor highly skilled and motivated Quality AssuranceSpecialists to join ourteam.

JobDuties:

  • Regularlyassess sales and tele sales calls to evaluate adherence to scriptscompliance with regulations and overall effectiveness in customerinteractions.
  • Develop and implement qualityassessment criteria and tools to evaluate team performance againstestablished benchmarks.
  • Provide constructivefeedback to sales and tele sales representatives offeringactionable insights to improve their performance and customerengagement jointly with line managers.
  • Preparedetailed reports on team performance metrics highlighting areas forimprovement and success stories to share withmanagement.
  • Identify trends and areas forimprovement within sales processes and customer interactionsrecommending solutions to enhance overall quality andefficiency.
  • Monitor customer feedback andsatisfaction levels ensuring that the sales and tele sales teamsaddress customer needseffectively.

Qualifications:

Education:

  • Bachelorsdegree in Business Marketing or a related field ispreferable.

Experience:

  • Proven3 years experience in quality assurance or performance monitoringpreferably within sales or tele salesenvironments.

OtherRequirements:

  • Excellentanalytical skills and attention todetail.
  • Effective communication andinterpersonal skills with the ability to provide constructivefeedback.
  • Proficiency in CRM systemsand quality monitoringtools.
Key Skills
Invoicing,InformationTechnology Sales,IT Support,Audio Visual,DatabaseAdministration
Employment Type :Full Time
Experience: years
Vacancy: 1

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