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Customer Service Representative

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Beach Rotana Full time

We are seeking highly skilled Customer Service Representatives to join our team at Beach Rotana. As a Front Desk Agent, you will be responsible for delivering exceptional customer experiences to our guests, creating lasting impressions and fostering loyalty. Your key responsibilities will include:

  • Building strong relationships with guests through personalized service and attention to detail.
  • Promoting a culture of warmth and hospitality by greeting guests with a smile and offering assistance whenever needed.
  • Staying ahead of the curve by maintaining an up-to-date knowledge of hotel amenities, services, and local attractions to provide informed recommendations.
  • Utilizing technology to streamline processes and enhance the guest experience, while maintaining accuracy and attention to detail.
  • Collaborating with colleagues to ensure seamless communication and effective problem-solving.
  • Fostering a culture of continuous improvement by identifying areas for growth and implementing positive changes.