Hotel Operations Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Shangri-La Group Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Reservation Supervisor at Shangri-La Group. As a key member of our reservations team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel operations run smoothly.

Key Responsibilities
  • Performance Management: Review and analyze task processes and colleague productivity to ensure that work standards are consistently met.
  • Team Leadership: Guide and supervise Reservations Agents in their daily tasks to ensure a consistently high quality of work.
  • Training and Development: Provide hands-on training to colleagues on a continuous basis to enhance their skills and knowledge.
  • Operations Management: Monitor group reservations activities and cut-off schedules to ensure seamless execution.
  • Special Projects: Handle special projects delegated by the Manager, requiring strong organizational and problem-solving skills.
Requirements
  • Experience: Proven experience in 5-star luxury hotels in a similar role, with a strong understanding of hotel operations and guest service standards.
  • Soft Skills: Service-oriented, a team player, and passionate about delivering exceptional guest experiences.
  • Technical Skills: Advanced user of Microsoft Office suite and familiar with Opera PMS system.
  • Communication and Organization: Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.


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