Hotel Operations Manager

4 hours ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time

About Us

We are a dynamic and innovative hotel management company, dedicated to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we are seeking a talented Operations Manager to join our team.

Your Day-to-Day

As an Operations Manager, you will be responsible for assisting the General Manager in the development, implementation, and monitoring of operational and financial plans for the hotel. Your key responsibilities will include:

  • Directing daily activities and assignments to ensure exceptional guest experiences
  • Establishing and implementing service recovery guidelines to ensure complete guest satisfaction
  • Responding to guest complaints or concerns in a prompt and professional manner
  • Assisting the General Manager in developing, implementing, and monitoring financial and operating plans to safeguard guest satisfaction and promote profitability
  • Driving a great working environment for teams to thrive and connect departments to create a sense of one team
  • Maintaining a focus and commitment to operating a green hotel

What We Need from You

We are looking for a candidate with a strong passion for delivering great results directly and via the team. You will need to have a Bachelor's degree or higher in Hotel Administration or a related field, with a minimum of 5 years of overall Food & Beverage and Rooms/hotel experience, including at least 3 years in a Managerial capacity. Fluency in English is a must, and additional languages are an added advantage. Leadership skills and strong ability to build and maintain relationships are essential.

What We Offer

We offer a competitive salary and benefits package, as well as the opportunity to become part of the global IHG family. As a team member, you will be part of a dynamic and supportive environment, where we work better together, trust and support each other, do the right thing, and welcome different perspectives. We need someone who cares about delivering exceptional guest experiences and is passionate about making a difference.



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