IT Support Specialist
4 weeks ago
Job Title: Tier II IT Support
About the Role:
We are seeking a skilled Tier II IT Support professional to join our team at Dice. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
Key Responsibilities:
- Provide Tier II support for clients, resolving complex technical issues and escalating as needed.
- Collaborate with the help desk team to ensure seamless support delivery.
- Develop and maintain strong relationships with clients, providing exceptional customer service.
- Stay up-to-date with the latest technology trends and advancements to ensure expertise in IT support.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Requirements:
- 3+ years of hands-on experience in IT support.
- Strong background in Office 365, Google, and other productivity software.
- Experience with laptop troubleshooting, remote key-in, and Windows service troubleshooting and installation.
- Network troubleshooting skills and ability to lift 50lbs.
- Excellent communication and interpersonal skills.
- Experience working in professional services is preferred.
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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