Concierge Services Manager

6 days ago


Dubai, Dubai, United Arab Emirates Talent Higher Full time
Concierge Services Manager

Talent Higher is a world where excellence in hospitality is our priority, and we are seeking an experienced Concierge Services Manager to join our team.

The ideal candidate will have a passion for luxury hospitality and a track record of delivering exceptional service in high-end settings. They will be responsible for creating personalized hospitality packages tailored to clients' preferences and lifestyles, ensuring every aspect of service exceeds expectations.

Key Responsibilities:

  1. Curate and manage bespoke luxury experiences, including five-star accommodations, private dining, VIP events, and exclusive travel arrangements.
  2. Build and nurture strong relationships with luxury hotels, resorts, private villas, Michelin-starred restaurants, and other premium service providers.
  3. Collaborate with the concierge team to deliver exceptional hospitality services, ensuring an unparalleled experience for HNWI clients.
  4. Ensure smooth and precise execution of bookings, reservations, and personalized services with exceptional attention to detail.
  5. Handle VIP client requests, resolve service issues, and ensure utmost satisfaction throughout the service delivery process.
  6. Develop and implement high-quality service standards and training programs for the concierge team.
  7. Stay updated on the latest trends in luxury hospitality, exclusive venues, and elite experiences.
  8. Represent Talent Higher at luxury industry events and networking opportunities, strengthening our presence in the luxury hospitality sector.

Requirements:

  1. Proven experience in luxury hospitality, high-end travel, or VIP guest services, ideally in five-star hotels, private clubs, or elite concierge services.
  2. A robust network of luxury hospitality industry contacts.
  3. Exceptional English communication, client management, and presentation skills.
  4. A deep understanding of the needs and expectations of HNWI clients.
  5. Excellent organizational abilities, attention to detail, and the capacity to manage multiple high-profile requests simultaneously.
  6. High levels of discretion, professionalism, and problem-solving expertise.
  7. Flexibility to work evenings and weekends to accommodate client needs.


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