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Luxury Retail Manager

2 months ago

Dubai, Dubai, United Arab Emirates Christian Dior S.A. Full time
Job Description

As a Luxury Retail Manager at Christian Dior S.A., you will play a pivotal role in driving the success of our Salon Prive within the boutique. Your primary responsibility will be to manage and maintain exceptional relationships with our Elite and Super Elite clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with our most valued clients, providing personalized service and tailored experiences to foster loyalty and retention.
  • Team Leadership: Lead and mentor a team of VIP Client Managers, providing guidance and support to ensure they possess the necessary skills and knowledge to deliver exceptional client experiences.
  • Business Development: Collaborate with the marketing team to plan and execute events and activities that drive sales and revenue growth, while maintaining a strong focus on customer satisfaction.
  • Operational Excellence: Ensure seamless day-to-day operations within the Salon Prive, including managing appointments, coordinating events, and maintaining a high level of customer service.
  • Performance Metrics: Track and analyze key performance indicators, such as client acquisition and retention rates, sales growth, and customer satisfaction, to inform business decisions and drive continuous improvement.
Requirements
  • Experience: Proven track record in luxury retail management, with a strong focus on client relationships and business development.
  • Leadership: Ability to lead and motivate a team, providing guidance and support to ensure they meet their goals and objectives.
  • Communication: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.
  • Business Acumen: Strong understanding of luxury retail operations, including sales, marketing, and customer service.