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Hotel Ambassador

2 weeks ago

Dubai, Dubai, United Arab Emirates Rosewood Abu Dhabi Full time
Job Summary:

The Lobby Ambassador is a key position within our hotel, responsible for delivering exceptional guest service and creating a memorable experience for all visitors. As a Lobby Ambassador, you will be the first point of contact for many of our guests, setting the tone for their stay with us.

Main Accountabilities:

  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Maintain a high level of product knowledge, ensuring that you can accurately answer questions about hotel services and facilities.
  • Work collaboratively with other departments to ensure seamless delivery of services.
  • Contribute to the overall success of the hotel by identifying opportunities for improvement and implementing changes.

Requirements:

  • Previous experience in the hospitality industry, preferably in a similar role.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
  • Knowledge of local attractions and activities is an advantage.