Technical Support Analyst

4 weeks ago


Dubai, Dubai, United Arab Emirates SimplyApply Full time

Position Overview

SimplyApply is in search of a dedicated technology support professional to assist a large, diverse organization. The role demands exceptional communication skills, both written and verbal, and focuses on resolving issues related to laptops (Windows & Mac), mobile devices, password management, and more. Key responsibilities include:

  • Delivering technical assistance through remote access tools to address internal user challenges and strive for first call resolution.
  • Promptly monitoring and responding to tickets, calls, chats, or in-person service requests with efficiency.
  • Engaging with end users via soft phone or chat platforms to troubleshoot software and hardware problems.
  • Utilizing Service Now as the primary ticketing system to manage and escalate user requests.
  • Supporting the onboarding process for new team members by providing training and allowing observation opportunities.
  • Executing additional tasks as directed by management.

Essential Qualifications

  • High School Diploma, GED, or equivalent certification.
  • A minimum of 1 year of experience in remote help desk support.

Preferred Qualifications

  • Associate's Degree in Computer Science, Information Systems, or Engineering.
  • ITIL Certification.
  • Mac Integration Basics Certificate or at least 1 year of experience in Mac support.
  • Windows 10 Certification or at least 1 year of experience in Windows OS support.
  • At least 2 years of experience in remote help desk support.


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