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Retail Sales Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Azadea Group Full time
Job Overview

The Sales Associate is responsible for delivering exceptional customer experiences, ensuring high satisfaction levels, and achieving optimal sales outcomes on the shop floor.

Key Responsibilities
  1. Greet customers promptly and serve them to meet their needs in compliance with quality and customer service standards.
  2. Provide personalized service by engaging in up-selling, cross-selling, suggesting alternatives, and following up on customers' requests.
  3. Ensure efficient receiving processes for items/shipments, maintaining accurate stock levels to prevent security risks and thefts. Conduct physical and electronic inventory as needed, reporting incidents and suspicious activities.
  4. Maintain a clean and tidy shop environment, arranging shelves and replenishing stock continuously to uphold the brand's image and coordination standards.
  5. Handle cash transactions efficiently and accurately, providing a seamless experience for customers.
  6. Develop skills to take precise measurements for alterations and coordinate required changes promptly and accurately (specific to Fashion).
  7. Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques (specific to Multimedia & Lifestyle).
Requirements
  • Fluency in English.
  • Proficiency in MS Office.
  • Sports Goods Retail: Collective Game, Project-oriented, Athlete/Ambassador, Enthusiastic, Contributor, Empathic, Entrepreneurial, and Responsible.
  • Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.
Education and Experience

High school degree. Zero to one year of experience in a similar role.

Behavioral Competencies
  1. Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  2. Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  3. Ensures Accountability: Holds self and others accountable to meet commitments.
  4. Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  5. Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.