Guest experience executive

1 week ago

Dubai, Dubai, United Arab Emirates GUESTA Holiday Homes Full time
Welcoming guests, ensuring the highest level of customer experience.

Key Responsibilities:

1. Pre check-in: Contacting guests one day prior to arrival, ensuring the guest has received and understood check-in instructions, reconfirming the time and exact location of the residence.
2. Check-in: Arrive in advance of the guest to ensure the apartment is compliant with Company highest standards, perform final touches. Meet the guests with a smile in a polite and friendly manner, help with luggage. Walk the guest to the apartment and provide extensive information about the house/community rules, facilities, shops, restaurants nearby, and top things to do, whilst keeping in mind the daily schedule of upcoming check-ins. Collect security deposit via POS or cash, finalize check-out time, and wish a pleasant stay.
3. Post check-in: Stay in contact with the guest, be able to help with basic queries ensuring the highest level of guest experience.
4. Check-out: Arrive at the agreed time, check the apartment condition, refund the deposit, ask for suggestions, help with ordering taxi if required, walk the guest to the car, help with luggage, and wish a pleasant journey home.
5. React to challenges: Be ready to react (in accordance with Company guidelines or directions of manager) in challenging situations, i.e., when guests change plans without notice, in case of technical/maintenance/cleaning issues, flight delays, contractors' failure, or guest complaints.
6. Liaise with colleagues: On a daily basis to ensure smooth running of operations.

Skills and Qualities:

1. Tolerance to stress, honesty, devotedness.
2. Reliable, multitask, and systematic person.
3. Extreme self-organization and time management.
4. Effective communication and interpersonal skills.
5. Professional and presentable appearance.
6. Light handyman technician skills is a plus.
7. Hospitality background.

Driving License:

Valid license in UAE is an absolute MUST.

Languages:

Russian Speaker

Work Experience:

1 year in holiday homes (If you don't have holiday homes experience, do not apply)

Compensation:

Subject to interview and experience. Fixed salary + performance-based monthly bonus. Paid late night check-ins. Vehicle/petrol and telephone compensation. Visa, Insurance.

Out of office job. Growth opportunities for young talents.

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