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Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Emirates Flight Catering Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Emirates Flight Catering. As a key member of our operations team, you will be responsible for managing the teams on a shift within the function to ensure timely delivery of airline catering services in line with the Service Level Agreements (SLAs), Performance Targets (PTS), and other key performance indicators.

Key Responsibilities
  • Compliance and Safety
    • Ensure all relevant standards and regulatory requirements are met, and promptly carry out the required due diligence of incidents and escalate to management.
  • Leadership and Team Management
    • Lead the section in achieving the business unit's key performance indicators while complying with all aspects of safety, security, and on-time performance.
    • Proactively manage available resources to ensure the operational requirements are met, and demonstrate ability to work, mentor, and lead the team to ensure optimal service delivery on a day-to-day basis.
  • Operational Continuity
    • Ensure operational continuity during disruptions or potential disruptions and communicate to the Operation Controls Centre.
    • Provide support in testing the effectiveness of the Business Continuity Management Systems.
  • Collaboration and Communication
    • Execute all operational or service level requirements through collaboration with all the relevant internal and external stakeholders and airline customers.
    • Escalate to Management and communicate to teams on any developments in the respective areas.
  • Process Improvement
    • Execute best practices and LEAN initiatives, identify further areas for process optimization, and communicate and recommend to management on any new initiatives related to opportunities/new technologies.
  • Performance Management
    • Manage the team's performance on an ongoing basis to ensure high potential and low performance are appropriately addressed.
    • Communicate with management to address any recurring personnel challenges.
  • Leadership and Coaching
    • Lead by example and demonstrate the right sets of behaviors in line with the Company values.
    • Coach and mentor the teams in specific areas of service delivery to achieve operational excellence.
  • Resource Allocation
    • Monitor the daily resource allocation and escalate any significant variances to Management and Business Support.
    • Ensure briefings and shift handovers are communicated to all relevant stakeholders.
Requirements
  • Education
    • Bachelor's degree or equivalent qualification.
  • Experience
    • Minimum 6 years' experience leading shifts in a large-scale operational activity in a logistics, catering, and/or airside environment.
    • Experience leading a number of operations efficiency initiatives and service improvements.
  • Skills
    • Ability to communicate effectively with all organizational levels.
    • Problem-solving capabilities.
    • Ability to develop highly effective working relationships with internal and external networks.
    • Ability to effectively and creatively challenge people, situations, and current thinking.