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CRM Operations Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Trip Full time

Welcome to Trip.com Group

We are a leading global travel service provider that integrates travel resources from industry partners.

We're looking for a talented individual to join our team as a Senior CRM Specialist. In this role, you'll be responsible for designing and executing CRM plans to enhance customer engagement and retention.

You'll partner with internal departments to create, coordinate, and manage campaign-related content across CRM channels.

You'll analyze CRM channel performance to maintain sustainable growth and efficiency. You'll leverage data-driven insights to optimize campaign ROI and enhance customer experiences.

We offer a stage to unleash your full potential and drive global impact. Our company culture is open and inclusive, supporting and respecting team members in and out of the workplace.