ITSM Business Transformation Lead

7 days ago


Dubai, Dubai, United Arab Emirates Linking Humans Full time

We are seeking an experienced Arabic-speaking ServiceNow Consultant for IT Operations Excellence to join our team at Linking Humans. The role involves assessing, designing, and improving ITSM processes to align with best practices and business goals.

The ideal candidate will have a strong understanding of ITIL4 and ServiceNow ITSM modules, as well as experience in process assessment, gap analysis, and workflow optimization. They will also be able to lead workshops and translate business needs into technical solutions.

Key responsibilities include analyzing and assessing existing ITSM processes, conducting gap assessments against ITIL4 best practices and ServiceNow out-of-the-box processes, and supporting testing, validation, and adoption of new processes.

As a ServiceNow ITSM Business Analyst, you will play a key role in driving process improvements and ensuring compliance with ITSM frameworks. You will work closely with stakeholders to gather and define requirements for ServiceNow solutions and develop process improvement roadmaps aligned with business priorities.

What's on offer? A tax-free salary with benefits, visa sponsorship and relocation support, opportunity to work on high-profile ServiceNow projects, and career development in a growing technology market.


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