Retention and Engagement Expert

4 days ago


Dubai, Dubai, United Arab Emirates Discovered MENA Full time
Job Overview

We are seeking a skilled Retention and Engagement Expert to join our team in Dubai. As a key member of our client success team, you will be responsible for developing and executing strategies to retain and grow our client base.

Key Requirements
  • Strong understanding of the financial markets, trading platforms, and investment products.
  • Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients.
  • Results-oriented, with a proactive approach to problem-solving and achieving retention goals.

The successful candidate will have:

  • Proven experience in client retention, customer success, or account management, preferably in a trading platform, fintech, or financial services industry.
  • Analytical mindset with experience using CRM tools and data to drive decisions (e.g., Salesforce, HubSpot).
  • Multilingual capabilities (e.g., English, Arabic) are highly desirable.

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