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CRM Engagement Specialist

2 weeks ago

Dubai, Dubai, United Arab Emirates Trip Full time

Our Vision

At Trip.com Group, our vision is to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

We strive to expand our global markets and aim to make a global impact. In this role, you will be responsible for designing and executing CRM plans to enhance customer engagement and retention.

You will partner with internal departments to create, coordinate, and manage campaign-related content across CRM channels. Monitor and optimize CRM performance across diverse user segments to ensure effectiveness and engagement.

Key Responsibilities

  1. Design and execute CRM plans to enhance customer engagement and retention.
  2. Partner with internal departments to create, coordinate, and manage campaign-related content across CRM channels.
  3. Monitor and optimize CRM performance across diverse user segments to ensure effectiveness and engagement.

Requirements

  • Over 5 years of experience working as a CRM Manager in an online platform environment.
  • Experience in campaign execution, configuration, marketing, CRM, or production operations is preferred.
  • Have a good understanding of online platform and online travel agency.
  • Strong analytical skills with the ability to extract actionable insights.
  • A go-the-extra-mile mentality, showing a proactive approach and dedication to delivering exceptional results.
  • A person with speed and attention to detail.
  • A fast learner and proficient multi-tasker.
  • Fluent in English and Arabic.