Customer Retention Specialist

1 week ago


Dubai, Dubai, United Arab Emirates WebCastle Technologies L.L.C Full time

We are seeking a skilled professional to join our team as a Client Success Manager. As a key player, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving revenue growth through strategic engagement. Your expertise in client success leadership, retention strategies, and performance monitoring will be crucial in delivering a world-class experience that aligns with our company's values.

Key Areas of Focus:
  • Client Onboarding: Develop and implement effective onboarding processes to ensure seamless integration of clients into our services.
  • Retention Strategies: Design and execute strategies to minimize client churn and enhance loyalty.
  • Revenue Growth: Identify and pursue upselling and cross-selling opportunities that add value to client projects.
  • Performance Monitoring: Track and analyze key client success metrics, including retention rates and revenue contributions.
Requirements:
  • · Bachelor's degree in Business, Marketing, or a related field.
  • · Proven experience in client relationship management, ideally within the web and app development industry.
  • · Strong understanding of client retention and revenue growth strategies.
  • · Excellent communication and negotiation skills.


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