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Luxury Hospitality Manager

1 week ago

Dubai, Dubai, United Arab Emirates Ennismore Full time

About Us

Ennismore is a luxury hospitality company that prides itself on delivering sophisticated and discreet service to its guests. As a Housekeeping Supervisor, you will play a vital role in maintaining our high standards of cleanliness and ensuring an exceptional guest experience.

Your Role

You will lead and motivate a dedicated housekeeping team, overseeing daily operations and ensuring that our rooms and public areas reflect the elegance and sophistication that Ennismore is known for. Your key responsibilities will include:

  1. Team Leadership: Supervise and coordinate the daily activities of the housekeeping team, providing guidance and support to ensure high standards of cleanliness and service.
  2. Quality Assurance: Conduct regular inspections of guest rooms, corridors, and public areas to ensure compliance with Ennismore's quality standards and attention to detail.
  3. Training & Development: Mentor and train new and existing team members on best practices, safety procedures, and exceptional service standards.
  4. Inventory Management: Monitor and manage inventory of cleaning supplies and equipment, ensuring all necessary items are stocked and properly maintained.
  5. Guest Interaction: Address guest inquiries and concerns promptly and professionally, ensuring their needs are met and enhancing their overall experience.
  6. Health & Safety Compliance: Ensure all housekeeping operations comply with health and safety regulations, maintaining a safe and hygienic environment for both guests and staff.

Qualifications

  • Luxury Experience: You have a proven track record in a luxury hospitality environment, showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.
  • Exceptional Skills: Your communication and interpersonal skills are exemplary, allowing you to engage with guests in a refined manner that enhances their experience.
  • Operational Knowledge: You are proficient in luxury hotel operations and management software, with a solid understanding of sophisticated service protocols that ensure smooth operations.
  • Educational Background: A relevant educational qualification, such as a Bachelor's degree in Hospitality Management or equivalent experience, is preferred, aligning with our commitment to excellence.
  • Great Personality: At Ennismore, personality and experience are equally valued. We celebrate individuality and authenticity; we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences.

As a Housekeeping Supervisor at Ennismore, you will be an integral part of our luxury experience, ensuring that every corner of the hotel reflects our commitment to elegance and sophistication. Your leadership and dedication to exceptional service will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction.