Luxury Hospitality Leader Wanted

4 days ago


Dubai, Dubai, United Arab Emirates Jumeirah Full time

About Jumeirah Group:

Jumeirah Group is a leading luxury hospitality provider with a strong commitment to delivering exceptional guest experiences. With over two decades of experience, the company has established itself as a pioneer in the industry, offering unique and memorable stays at its award-winning destinations.

Our vision is to create unforgettable moments for our guests, and we are looking for talented individuals who share this passion to join our team. As a Luxury Hospitality Leader, you will have the opportunity to work with a diverse group of colleagues from over 120 nationalities, developing your skills and expertise in a dynamic and fast-paced environment.

About the Job:

  1. Guest Service Excellence: Provide exceptional guest service by maintaining a friendly and helpful attitude towards colleagues and guests, promptly addressing queries and requests, and handling complaints professionally.
  2. Porch and Luggage Services: Oversee porch and luggage services, ensuring smooth and efficient operations, maximizing guest satisfaction, and adhering to standards to avoid delays, loss, or damage.
  3. Knowledge Sharing: Keep all guest-related information up to date in Opera, iPads, and Mercury, including details about restaurants, bars, airlines, shopping malls, and hotel facilities.
  4. Conflict Resolution: Handle guest complaints promptly and professionally according to Jumeirah standards, ensuring resolution and guest satisfaction.
  5. Team Management: Ensure all colleagues are well-groomed, wear the correct uniform and nametag, and report for duty punctually.

About You:

To be successful in this role, you will need several years of experience in a similar position within a 5-star luxury hotel. Fluency in English is essential, and proficiency in an additional international language is highly valued. Software competencies in Microsoft Office programs (Advanced) are also required. A Bachelor's Degree in Hospitality Management or a relevant field is preferred.



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